HostGanga Terms & Conditions – Official Service & Usage Agreement

1. General Policy

All payments made to HostGanga are prepaid.
Once a service has been activated, provisioned, or renewed, the payment is final and non-refundable.
HostGanga does not provide any “money-back guarantee” or “satisfaction guarantee” on hosting or server products.

2. No Refunds – Even If Not Satisfied

HostGanga does not offer refunds if a customer is not satisfied with the service for any reason, including but not limited to:

Website speed, uptime, or performance expectations
Features or limitations of the selected plan
Issues caused by user-installed scripts, themes, or plugins
Misunderstanding of product details, limits, or pricing
Change of mind after purchase or renewal

Before purchasing, customers are expected to read the plan details, limits, and terms carefully and contact our sales/support team for any clarification.

3. Non-Refundable Products & Services

The following products and services are strictly non-refundable:

Shared / Reseller Hosting
Cloud Hosting
VPS & Virtual Machines
Dedicated Servers & Bare-metal Servers
Domain Registration, Transfer, or Renewal
SSL Certificates, Licenses, and Add-ons (e.g., cPanel, Imunify, Softaculous)
IP addresses, CDN, Security, and Backup add-on services
Any setup, migration, or one-time service fee

4. Service Cancellation (Without Refund)

You may request cancellation of any active service at any time via the client panel or support ticket. However:

Cancellation does not entitle you to a refund for unused period.
Prepaid amounts will not be adjusted to other services or invoices.
Once cancelled or expired, data may be deleted permanently as per our data policy.

5. Billing Errors & Duplicate Payments

HostGanga may, at its sole discretion, process a refund or credit only in the following limited cases:

Duplicate payment of the same invoice due to a technical or gateway error.
Wrong amount debited more than the invoice value due to a technical issue.
Payment successfully received, but service could not be provisioned at all and customer does not wish to wait for manual resolution.

In such cases, customers must raise a support ticket within 7 days with transaction proof. Any approved refund will be processed to the original payment method or as account credit, at HostGanga’s discretion.

6. Chargebacks & Disputes

Initiating a chargeback or payment dispute without contacting HostGanga support may lead to immediate suspension or termination of all services.
If a chargeback is raised, any remaining hosting, domains, or services may be cancelled without refund or recovery rights.

7. Policy Changes

HostGanga may update this Cancellation & Refund Policy from time to time. The latest version will always be available on this page. Continued use of our services after changes implies acceptance of the updated policy.