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Privacy Policy

HostGanga (operated by NexaRoot Technology India Pvt. Ltd.) values your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use our website, products, and services.

1. Information We Collect

We collect information to provide better services and improve user experience. Types of information we collect include:

• Account & Registration Data: name, email address, phone number, company name, billing address, and account credentials you provide when creating an account.
• Payment & Billing Data: payment method details (card or payment gateway token), billing address, and transaction records. We do not store full card data on our servers — payment processing is handled by trusted third-party payment processors.
• Domain & Service Data: WHOIS/contact details for domains, domain registration/transfer information, service configurations, and service usage metadata.
• Usage & Technical Data: IP address, browser type, device information, operating system, pages visited, referrer URLs, timestamps, and cookies/log files.
• Support & Communication Data: correspondence with our support team, chat transcripts, and feedback you provide.

2. How We Use Your Information

We use personal information for the following purposes:

• To provide and manage hosting, domain registration, email, and related services.
• To process payments, invoices, refunds, and billing queries.
• To communicate important account, service, and security notices (including renewal reminders).
• To investigate and respond to support requests, abuse, fraud, or legal matters.
• To analyze and improve our website, products, and customer experience.
• To comply with legal, regulatory, or contractual obligations.

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to provide and improve our services. Cookies help with:

• Remembering login sessions and user preferences.
• Analytics and performance measurement.
• Security and fraud prevention.
• Delivering personalized content and marketing.

You can control cookie settings via your browser — however, disabling cookies may limit some functionality of our website.

4. Third-Party Services & Sharing

We may share personal information with third parties when necessary:

• Service Providers: payment gateways, domain registries, DNS providers, hosting infrastructure, and other service partners who perform services on our behalf.
• Compliance & Legal: to respond to legal requests, enforce our Terms of Service, detect and prevent fraud or security issues, or protect the rights and safety of HostGanga and others.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity under similar privacy commitments.

We do not sell personal information to third parties for direct marketing.

5. Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business needs. Retention periods vary by data type (for example, billing records are retained for tax and accounting purposes). If you close your account, we may retain limited backup copies for a reasonable period as required by law or for legitimate business purposes.

6. Security Measures

We implement administrative, technical, and physical safeguards to protect personal data, including encryption, access controls, secure servers, and regular security assessments. While we strive to protect your data, no method of transmission or storage is 100% secure — absolute security cannot be guaranteed.

7. Your Rights

Depending on applicable law, you may have rights regarding your personal data, including:

• Access: Request copies of the data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data in certain circumstances (subject to legal and contractual exceptions).
• Restriction/Objection: Object to or request restriction of processing for certain purposes.
• Portability: Request a machine-readable copy of your personal data.

To exercise these rights, contact us at support@hostganga.com. We may ask you to verify your identity before processing requests.

8. Children’s Privacy

Our services are not intended for children under 13 (or higher minimum age as required by local law). We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us to request removal.

9. International Data Transfers

Because we operate globally, personal data may be processed or stored in countries other than your residence, including India and locations of our service providers. We take appropriate measures to ensure adequate protection for cross-border transfers in accordance with applicable law.

10. Links to Other Sites

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties. We recommend reviewing the privacy practices of any external sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the updated policy on our website with a revised date. Continued use of our services after changes indicates acceptance of the revised policy.