Privacy Policy

1. Introduction

HostGanga (“we”, “our”, “us”) operates as a hosting, cloud, and digital service provider under Nexaroot Technology India Private Limited. This Privacy Policy explains how we collect, store, process, and safeguard your personal information when you use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, billing address.
• Payment Information: UPI, credit/debit card details (processed securely via payment gateways). We do NOT store payment card numbers.
• Technical Information: IP address, browser type, device info, login logs.
• Hosting Data: Files, emails, databases, DNS records stored on our servers.
• Communication Records: Chats, support tickets, email conversations, call logs.

3. How We Use Your Information

Your data is used strictly for service optimization, including:

• To set up and manage your hosting account
• Provide customer support & technical assistance
• Process payments and renewals
• Improve server performance, uptime, and security
• Prevent fraud, abuse, and unauthorized access
• Send service-related updates, notices, and invoices

4. Cookies & Tracking

HostGanga uses cookies and tracking technologies for analytics, security monitoring, session identification, and improving user experience. You may disable cookies, but some features may not function properly.

5. Data Security

We use advanced security systems to protect your personal and hosted data:

• 256-bit SSL encryption
• Firewall & DDoS protection
• Brute-force & intrusion detection
• Secure Tier-III data centers
• Regular server audits

6. Data Sharing & Disclosure

We NEVER sell or rent your data. However, we may share information with:

• Payment processors (Razorpay, Cashfree, PayU etc.)
• Domain registries (ICANN, NIXI, Verisign, etc.)
• Security & verification partners
• Government authorities (only when legally required)

7. Customer Data Stored on Hosting Accounts

All website files, emails, and databases hosted by customers remain their property. HostGanga does NOT access customer content unless:

• Requested by the customer for support
• Required for security or abuse investigation
• Demanded by law enforcement

8. Email & Communication Policy

We may send emails for:

• Service updates & renewals
• Security alerts
• Invoices & billing notifications
• Important account notifications

9. Third-Party Tools We Use

These tools may collect technical information:

• Google Analytics / Cloudflare Analytics
• Payment gateways
• Email delivery systems (SMTP, transactional mailing)

10. Your Privacy Rights

You may request:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your account (excluding legal retention requirements)
• Export of your account data

11. Data Retention

We retain data only as long as necessary for legal, financial, security, or operational purposes.

12. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect information from children.

13. Changes to This Policy

HostGanga may update this Privacy Policy periodically. The latest version will always be available on this page.