Contact terms
How to send HostGanga a formal service communication
Guidance for directing account, billing, business, and cyber-related communications to the appropriate HostGanga channel.
- Verified company address
- Purpose-specific channels
- Secure information handling
Make your communication identifiable and actionable
For general assistance, use the public contact page or an authenticated customer channel. Include your name, account email, relevant domain or service identifier, a concise description, and the outcome you are requesting. Do not send passwords, private keys, full payment-card details, or domain authorisation codes in an unsolicited message.
HostGanga is operated by NEXAROOT TECHNOLOGY INDIA PRIVATE LIMITED, 2nd Floor, Plot No. 1173/K46, Near Amba Check Post, Aurangabad (BH), PIN-824111. This page explains routing only; it does not create cancellation, refund, response-time, or dispute rights beyond the terms applicable to the service.
General care
Use care@hostganga.com for general service correspondence when the contact page is not suitable.
Cyber matters
Use cyber@hostganga.com for security or abuse-related communications with precise evidence and timestamps.
Business enquiries
Use business@hostganga.com for commercial discussions and requirements that need consultation.
Information to include
Provide enough context to identify the matter without exposing credentials. Dates, invoice references, domain names, affected services, error text, and steps already taken can reduce clarification cycles.
- Send from the account email when possible
- State the requested action clearly
- Retain your own copy and any reference received
Security and authority
HostGanga may need to verify identity or account authority before discussing or changing a service. A message does not by itself prove ownership, complete a cancellation, approve a refund, preserve a domain, or suspend a deadline. Follow the authenticated process provided for the specific request.
Frequently asked questions
Does emailing automatically cancel a service?
No. Follow the applicable authenticated cancellation process and obtain confirmation for the specific service.
What should a security report contain?
Include affected hosts or URLs, timestamps with timezone, observed behaviour, and relevant logs with secrets and unrelated personal data removed.
Can HostGanga act on any message claiming account ownership?
No. Identity and authority may need verification before account information is disclosed or changes are made.