Terms and Conditions

1. Acceptance and eligibility

These terms govern use of HostGanga services provided by NEXAROOT TECHNOLOGY INDIA PRIVATE LIMITED, including hosting, cloud, VPS, dedicated servers, domains, email, CDN, backup, SSL, and related digital services. Creating an account, ordering, or using a service means you accept these terms and applicable published policies.

Users must be at least 18 years old. An organization must be validly constituted and its representative must be authorized. Account, identity, contact, and billing information must be accurate; false or misleading details can lead to suspension.

Responsible use

Illegal content, phishing, malware, spam, spoofing, unauthorized hacking, crypto mining, and platform abuse are prohibited.

Customer administration

Customers remain responsible for credentials, applications, server software under their control, usage, and independent backups.

Billing and renewal

Services are prepaid; invoices must be paid by the due date, and overdue or expired services may be suspended or terminated.

2. Activation and service scope

Activation follows successful payment and any required verification. Setup times depend on product, inventory, registry, fraud review, and technical requirements; no universal instant-activation promise applies. Resources such as CPU, memory, storage, I/O, bandwidth, and accounts are governed by the selected plan.

Any description of “unlimited” use means no preset quota for the stated item, not permission for abusive storage or use. File archives, backups, video libraries, warez, or other disproportionate use may be restricted. Autoscaling or added resources may create additional charges under the applicable live pricing.

3. Acceptable use and email

Customers must not host or distribute unlawful content, malware, phishing material, spam, pirated media or software, cracking tools, or content prohibited by applicable law. Adult or gambling content is not permitted unless lawful and explicitly accepted under the applicable service rules.

Bulk or unsolicited email is prohibited on shared hosting. Transactional email must comply with anti-spam requirements. SMTP abuse, attempts to bypass WAF or DDoS controls, malicious software, spoofing, unauthorized access, and abusive consumption may result in restriction or suspension.

4. Domains

Domain registrations are final and non-refundable. Registry, registrar, ICANN, NIXI, and TLD-specific rules apply. Registrant and WHOIS information must be accurate; inaccurate information can result in verification problems or suspension.

Transfers generally require an eligible domain, an unlocked status, and a valid authorization code. A 60-day transfer restriction or renewal requirement may apply depending on registry and TLD rules. Registration, renewal, transfer, and restoration remain subject to registry acceptance.

5. Backups, software, and resource responsibility

Any backup supplied with a service is a courtesy unless the selected plan expressly states otherwise, and complete restoration is not guaranteed. Customers must maintain independent, current backups and test them.

VPS and dedicated-server customers are responsible for software and security updates inside systems they administer, user-installed scripts, root access, and configuration. Resource overuse may lead to throttling, temporary suspension, or a requirement to move to an appropriate plan. Third-party plugins, scripts, and software remain outside HostGanga’s control.

6. Payments, refunds, suspension, and termination

Services are prepaid and invoices must be paid before their due dates. An expired or overdue service may be suspended or terminated automatically. Data may be deleted when payment remains outstanding for more than 30 days, so customers must renew on time and retain their own backups.

Domain registrations, VPS, and dedicated servers are non-refundable. A shared-hosting refund may be considered within seven days on a case-by-case basis. This language does not guarantee approval. Policy violations, illegal content, spam, overdue payment, security threats, abuse, or failure to respond to an abuse report within 24 hours may cause suspension. HostGanga may terminate service for policy violations without refund.

7. Support, SLA, and legal compliance

Hosting and server support is available for service issues. Development and coding work is not included, and root-level or complex issues may require more time. Website migration scope depends on the source, size, compatibility, and approval; no blanket free-migration allowance is promised here.

The published SLA contains a 99.9% monthly uptime commitment for the covered services and exclusions including maintenance, qualifying DDoS events, natural disasters or force majeure, customer actions, and third-party failures. Customers must comply with the Indian Information Technology Act, 2000, domain policies, and all applicable laws.

8. Liability and changes

HostGanga is not responsible for loss caused by customer action, user misconfiguration, user-installed malware or third-party scripts, or force majeure events. Customers should reduce risk through access controls, updates, monitoring, and independent backups.

These terms may be updated, and the current version will be posted on this page. Continued use after an update constitutes acceptance of the revised terms.

9. Contact

NEXAROOT TECHNOLOGY INDIA PRIVATE LIMITED, 2nd Floor, Plot No. 1173/K46, Near Amba Check Post, Aurangabad (BH), PIN-824111. Telephone: +91 99998 42234. General email: care@hostganga.com.

Frequently asked questions